Banking Operations & Service Manager

RCBC; Catarman; On-site; PHP 600,000 - 900,000; Full time

Job summary

RCBC seeks a capable Operations leader to oversee the Business Center in the Philippines. You will ensure strict policy compliance with BSP/AMLA rules and deliver excellent customer service aligned with the bank's standards.

You will also be assigned to Biñan LIIP and will manage ATM services, deposits and revenues while supervising staff to meet deadlines and maintain service quality.

Qualifications

• At least a 4 year graduate with a degree on business or a service industry oriented course.
• Extensive knowledge in bank policies and procedures for branch operations.
• Sales/marketing experience in a bank with supervisory capacity is an advantage.

Responsibilities

• Manage overall ATM services of the BC; ensure ATM availability and cash levels.
• Ensure BC compliance to regulatory and internal policies.
• Analyze and execute service tasks to increase deposits, fees and revenues from bank products, cross selling referrals and other business initiatives.
• Responsible for managing the risk area to eliminate errors that could cause reputational or monetary losses.
• Ensure BC personnel provide excellent service with fast turnaround and error-free processing.
• Lead by example and mentor subordinates.

Skills

Team leadership

Customer service

Regulatory knowledge

Education

Bachelor degree in business or service industry

Job description

RCBC seeks a capable Operations leader to oversee the Business Center in the Philippines. You will ensure strict policy compliance with BSP/AMLA rules and deliver excellent customer service aligned with the bank's standards.

You will also be assigned to Biñan LIIP and will manage ATM services, deposits and revenues while supervising staff to meet deadlines and maintain service quality.