Branch Service & Operations Leader

Chinabank PH; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Chinabank Philippines seeks a Service Manager to lead daily branch operations, ensuring compliance and outstanding client service. You will oversee New Accounts, Accounting, and Investment areas while driving cross-selling of bank products through effective staff guidance and marketing collaboration.

The role requires a Bachelor’s degree with 3–4 years in branch banking operations, strong persuasion, leadership, and MS Office proficiency.

Qualifications

• Bachelor’s degree is required.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Supervise and oversee daily branch operations, ensuring adherence to policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff understand product offerings to meet client needs and achieve branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Leadership

Marketing

Persuasion

Interpersonal skills

Customer service

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Chinabank Philippines seeks a Service Manager to lead daily branch operations, ensuring compliance and outstanding client service. You will oversee New Accounts, Accounting, and Investment areas while driving cross-selling of bank products through effective staff guidance and marketing collaboration.

The role requires a Bachelor’s degree with 3–4 years in branch banking operations, strong persuasion, leadership, and MS Office proficiency.