Branch Service Manager: Lead Ops & Customer Experience

chinabank ph; Philippines; On-site; PHP 502,000 - 725,000; Full time

Job summary

Chinabank Philippines seeks a Service Manager to lead daily branch operations, ensuring policy adherence and exceptional client service. You will balance operational excellence with customer engagement in a fast-paced banking environment.

You will supervise New Accounts, Accounting, and Investment sections, guide staff on product offerings, and collaborate with other branches to uphold bank standards and drive branch performance.

Qualifications

• Bachelor's degree required.
• 3-4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service quality management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Supervise and oversee daily branch operations per policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing by cross-selling bank products and services.
• Ensure staff understand product offerings to meet client needs and branch targets.
• Coordinate with support units and other branches for compliance with bank standards.

Skills

Staff leadership

Customer engagement

Marketing skills

Interpersonal skills

Persuasion

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Chinabank Philippines seeks a Service Manager to lead daily branch operations, ensuring policy adherence and exceptional client service. You will balance operational excellence with customer engagement in a fast-paced banking environment.

You will supervise New Accounts, Accounting, and Investment sections, guide staff on product offerings, and collaborate with other branches to uphold bank standards and drive branch performance.