Branch Operations Lead: Service & Compliance

City Savings Bank; Mandaue; On-site; PHP 600,000 - 900,000; Full time

Job summary

City Savings Bank is seeking a Branch Operations Head to supervise daily branch operations and service delivery in the Philippines. The role ensures adherence to the bank's code of conduct and policies, while driving excellent customer service and operational efficiency.

The successful candidate will lead and train branch staff, leveraging strong leadership, marketing, and interpersonal skills to maintain high service standards and regulatory compliance.

Qualifications

• College graduate of any business course.
• Minimum 3 years banking experience in a supervisorial capacity in branch operations.
• Strong leadership and willingness to train subordinates.
• Excellent marketing and interpersonal skills.
• Good oral and written communication with proficiency in the local dialect.

Responsibilities

• Oversee day-to-day branch operations and service delivery.
• Ensure observance of the bank's code of conduct and policies.
• Lead and develop branch staff, including training subordinates.
• Maintain compliance with regulations and deliver excellent customer service.

Skills

Leadership

Interpersonal skills

Communication skills

Marketing skills

Local dialect proficiency

Education

Bachelor's degree in business or related field

Job description

City Savings Bank is seeking a Branch Operations Head to supervise daily branch operations and service delivery in the Philippines. The role ensures adherence to the bank's code of conduct and policies, while driving excellent customer service and operational efficiency.

The successful candidate will lead and train branch staff, leveraging strong leadership, marketing, and interpersonal skills to maintain high service standards and regulatory compliance.