Branch Service Leader: Compliance, Banking & CX

RCBC; Quezon City; On-site; PHP 350,000 - 520,000; Full time

Job summary

RCBC in Katipunan, Quezon City seeks a Branch Operations Associate to support the Service Manager with vault/ATM cash levels, vault operations and tellering. You will help ensure compliance with bank policies and deliver excellent customer service.

You will analyze service tasks to increase deposits, fees and revenues, and assist in risk management to prevent errors and losses. A 4-year degree in business or service field is preferred, with sales experience considered an advantage.

Qualifications

• Must have strong customer service orientation and ability to support service targets.
• Understanding of bank policies and branch operations is required.
• Sales/marketing experience in banking is a plus.

Responsibilities

• Supports the Service Manager in managing branch operations with focus on vault/ATM cash levels, vault operations, and tellering functions.
• Ensures BC compliance to all regulatory and internal policies and procedures.
• Analyzes and executes service tasks aimed at increasing deposits, fees and revenues from bank products, cross-selling referrals and other initiatives.
• Manages risk to prevent errors, lapses, irregularities that could lead to reputational or financial losses.
• Supports the Service Manager in achieving branch service standards through excellent service, fast turnaround, and error-free processing.
• Manages productivity and administrative matters within guidelines, policies, budgets and limits.
• Coaches and mentors Service Associates to ensure proper training per management expectations.

Skills

Customer service

Sales experience

Attention to detail

Stressor resilience

Education

4-year degree in business or service field

Job description

RCBC in Katipunan, Quezon City seeks a Branch Operations Associate to support the Service Manager with vault/ATM cash levels, vault operations and tellering. You will help ensure compliance with bank policies and deliver excellent customer service.

You will analyze service tasks to increase deposits, fees and revenues, and assist in risk management to prevent errors and losses. A 4-year degree in business or service field is preferred, with sales experience considered an advantage.