Branch Service & Compliance Lead

RCBC; Makati; On-site; PHP 180,000 - 300,000; Full time

Job summary

RCBC in Makati is seeking a Branch Service Associate to support daily branch operations with emphasis on vault and ATM cash levels and teller functions. You will ensure strict compliance with bank policies and BSP AMLA regulations while delivering excellent customer service to achieve total customer satisfaction.

The role involves helping manage deposits and revenues, cross-selling bank products, and maintaining service standards.

Qualifications

• Strong customer service orientation and ability to handle financial transactions accurately.
• Knowledge of bank policies and procedures relevant to branch operations.
• Experience with cash handling, tellering functions, and vault operations is preferred.
• Familiarity with AML/BSP regulations and internal controls.

Responsibilities

• Assist in managing branch operations with focus on vault/ATM cash levels and tellering functions.
• Ensure compliance with regulatory requirements and internal policies.
• Analyze and execute service tasks to increase deposits, cross-sell bank products, and drive revenue.
• Mitigate risks and prevent errors that could lead to losses or reputational damage.
• Support the Service Manager in achieving service standards and exceptional customer experience.
• Coach and mentor Service Associates to meet performance expectations.

Skills

Customer service

Cash handling

Regulatory compliance

Education

Bachelor's degree in business or related field

Job description

RCBC in Makati is seeking a Branch Service Associate to support daily branch operations with emphasis on vault and ATM cash levels and teller functions. You will ensure strict compliance with bank policies and BSP AMLA regulations while delivering excellent customer service to achieve total customer satisfaction.

The role involves helping manage deposits and revenues, cross-selling bank products, and maintaining service standards.