Branch Service Lead: Compliance, Cash Ops & Growth

RCBC; Manila; Sur place; PHP 240 000 - 420 000; Plein temps

Résumé du poste

RCBC is seeking a Branch Operations professional in the Philippines to support daily branch functions, vault/ATM cash management, and tellering activities. You will ensure compliance with bank policies and external regulations while driving deposits and revenue through service excellence and cross-selling referrals.

The role requires a 4-year degree in business or related service field, with strong knowledge of branch operations, and is based in Pasay, Manila. Experience in bank sales is a plus.

Qualifications

• 4-year degree in business or service field.
• Strong knowledge of bank policies and branch operations.
• Sales/marketing experience in a bank is a plus.

Responsabilités

• Supports the Service Manager in managing the branch operations with focus on vault/ATM cash level, vault operations and tellering.
• Ensures compliance to regulatory and internal policies and procedures.
• Analyzes and executes service tasks geared towards increasing deposits, fees and revenues from bank products.
• Manages risk to avoid errors, lapses, irregularities and potential losses.
• Supports achieving service standards with fast, accurate processing for client satisfaction.
• Coaches and mentors staff to ensure proper training per Management expectations.

Connaissances

Customer service

Organization

Stress tolerance

Formation

4-year degree in business or service industry

Description du poste

RCBC is seeking a Branch Operations professional in the Philippines to support daily branch functions, vault/ATM cash management, and tellering activities. You will ensure compliance with bank policies and external regulations while driving deposits and revenue through service excellence and cross-selling referrals.

The role requires a 4-year degree in business or related service field, with strong knowledge of branch operations, and is based in Pasay, Manila. Experience in bank sales is a plus.