Branch Service Lead — Compliance & Growth

RCBC; Makati; On-site; PHP 420,000 - 720,000; Full time

Job summary

RCBC in Makati is seeking a Branch Operations Associate to support the Service Manager in daily branch activities, with emphasis on vault/ATM cash management, vault operations and tellering.

You will ensure compliance with BSP/AML regulations and internal policies, drive deposits and product cross-selling, manage risk, and mentor Service Associates to uphold service standards and accurate processing.

Qualifications

• 4-year degree in business or service industry oriented field.
• Extensive knowledge of bank policies and branch operations.
• Sales/marketing experience in banking is a plus.

Responsibilities

• Manage branch operations with focus on vault/ATM cash level, vault operations and tellering.
• Ensure compliance to regulatory and internal policies and procedures.
• Analyze and execute tasks to increase deposits, fees and revenues; cross-selling referrals.
• Manage risk to avoid reputational, monetary, and other losses.
• Support the Service Manager in achieving service standards with excellent, fast, error-free processing.
• Coaches and mentors Service Associates to meet management expectations.

Skills

Customer service

Bank operations

Compliance

Cross selling

Mentoring

Risk management

Time management

Education

Business degree

Service industry course

Job description

RCBC in Makati is seeking a Branch Operations Associate to support the Service Manager in daily branch activities, with emphasis on vault/ATM cash management, vault operations and tellering.

You will ensure compliance with BSP/AML regulations and internal policies, drive deposits and product cross-selling, manage risk, and mentor Service Associates to uphold service standards and accurate processing.