Branch Services Lead – Compliance & Customer Experience

RCBC; Masbate City; On-site; PHP 420,000 - 620,000; Full time

Job summary

RCBC is seeking a Branch Operations professional in Masbate City to support the Service Manager in daily branch activities, including vault/ATM cash management and tellering. The role emphasizes regulatory and internal policy compliance and driving deposits and revenues through cross-selling.

The ideal candidate is a 4-year business graduate with knowledge of bank policies, and preferably some banking sales/marketing experience. Strong organizational and mentoring skills are valued.

Qualifications

• 4-year degree in business or service-oriented field.
• Knowledge of bank policies and branch operations.
• Banking sales/marketing experience is a plus.

Responsibilities

• Support the Service Manager in branch operations, vault/ATM cash level, vault operations and tellering.
• Ensure compliance to regulatory and internal policies and procedures.
• Drive deposits, fees and revenues through cross-selling referrals and other initiatives.
• Manage risk to prevent errors, lapses or financial losses.
• Support service standards with fast turnaround and error-free processing.
• Coach and mentor Service Associates to meet management expectations.

Skills

Customer service

Cash handling

Banking operations

Cross selling

Team coaching

Education

Bachelor's degree in Business

Job description

RCBC is seeking a Branch Operations professional in Masbate City to support the Service Manager in daily branch activities, including vault/ATM cash management and tellering. The role emphasizes regulatory and internal policy compliance and driving deposits and revenues through cross-selling.

The ideal candidate is a 4-year business graduate with knowledge of bank policies, and preferably some banking sales/marketing experience. Strong organizational and mentoring skills are valued.