Branch Operations Specialist – Quick, Error-Free Service

RCBC; Dumaguete; On-site; PHP 180,000 - 240,000; Full time

Job summary

RCBC in the Philippines is seeking a Branch Operations Associate to provide competent, timely over-the-counter services to customers, process new accounts, and support back room functions in accordance with branch policies.

You will help maintain service standards, resolve customer queries quickly, and ensure compliance with BSP/AMLA regulations while rotating to different branches as needed. Fresh graduates welcome; one year of branch ops experience is preferred and overtime may be required.

Qualifications

• Graduate of 4 or more year course; business/service degree an advantage.
• Ideally with 1 year of Branch Operations experience; fresh graduates welcome.
• Willing to render overtime as needed.
• Willing to rotate/cross-post to other branches per bank requirements.
• Acts with sense of urgency and service orientation.

Responsibilities

• Provides competent, timely over-the-counter services to customers.
• Performs tellering, new accounts functions, and back-office tasks as needed.
• Supports service standards and promptly resolves customer queries and issues.

Skills

Customer service

Regulatory compliance

Attention to detail

Time management

Communication skills

Education

Bachelor's degree in Business or related

Tools

Banking software

Job description

RCBC in the Philippines is seeking a Branch Operations Associate to provide competent, timely over-the-counter services to customers, process new accounts, and support back room functions in accordance with branch policies.

You will help maintain service standards, resolve customer queries quickly, and ensure compliance with BSP/AMLA regulations while rotating to different branches as needed. Fresh graduates welcome; one year of branch ops experience is preferred and overtime may be required.