Banking Service Associate – Customer Experience

RCBC; Cagayan de Oro; On-site; PHP 201,000 - 312,000; Full time

Job summary

RCBC in Cagayan de Oro City is seeking a diligent banking professional to deliver over-the-counter services with accuracy and speed. You will adhere to BSP/AMLA regulations and bank policies, ensure risk-free processing, and support branch objectives through excellent customer service.

Fresh graduates are welcome. The role requires strong time management, empathic client engagement, and a commitment to quality, order, and accuracy in all transactions.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient decision-making, diligent, and good time management.

Responsibilities

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, BSP/AMLRegulations and other external rules.
• Recognizes risk areas and eliminates risks by consistently applying bank policies.
• Supports branch objectives through excellent customer service and service-related initiatives.
• Willing to be assigned in Cagayan de Oro City

Skills

Customer service

Communication

Time management

Attention to detail

Empathy

Education

Bachelor's degree (4-year)

Job description

RCBC in Cagayan de Oro City is seeking a diligent banking professional to deliver over-the-counter services with accuracy and speed. You will adhere to BSP/AMLA regulations and bank policies, ensure risk-free processing, and support branch objectives through excellent customer service.

Fresh graduates are welcome. The role requires strong time management, empathic client engagement, and a commitment to quality, order, and accuracy in all transactions.