Banking Service Specialist — Customer Experience

RCBC; Philippines; On-site; PHP 200,000 - 260,000; Full time

Benefits offered by this job

Restaurant optional

Job summary

RCBC in the Philippines seeks a customer-focused professional to provide competent, timely over-the-counter services in the Business Center, ensuring accurate transactions and strict compliance with BSP/AML regulations.

You will help minimize risks by applying bank policies, supporting service standards, and collaborating with team members to deliver excellent customer experiences at multiple branch locations.

Qualifications

• Graduate of a 4-year course.

Responsibilities

• Provide competent, timely over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AMLA regulations and other external regulatory rules.
• Recognize risk areas and mitigate risks by following bank policies and procedures.
• Support business objectives through excellent customer service delivery and service-related initiatives.
• Willing to be assigned to multiple locations: BEL-AIR, AYALA, DELA ROSA, SALCEDO, STA. CRUZ, PEREA, LEGASPI VILLAGE, PASEO DE ROXAS, PIO DEL PILAR.

Skills

Empathy

People engagement

Time management

Attention to detail

Regulatory compliance awareness

Education

Bachelor's degree or 4-year course

Job description

RCBC in the Philippines seeks a customer-focused professional to provide competent, timely over-the-counter services in the Business Center, ensuring accurate transactions and strict compliance with BSP/AML regulations.

You will help minimize risks by applying bank policies, supporting service standards, and collaborating with team members to deliver excellent customer experiences at multiple branch locations.