Bank Teller & Customer Experience Specialist

RCBC; Pastrana; On-site; PHP 268,000 - 402,000; Full time

Job summary

RCBC invites applications for a Customer Service Officer at our Business Center in the Philippines. You will provide competent, timely over-the-counter services, ensure compliance with BSP/AML regulations, and support branch objectives with excellent service delivery.

The role requires following processes, engaging clients, and maintaining accuracy in transactions. Fresh graduates are welcome; you should handle complexity, manage time effectively, and maintain security awareness in a fast-paced

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.

Responsibilities

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, BSP / AMLA regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: KATIPUNAN, VISAYAS AVE., DILIMAN, ANONAS, TIMOG AVE., AURORA BLVD.
• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

Job description

RCBC invites applications for a Customer Service Officer at our Business Center in the Philippines. You will provide competent, timely over-the-counter services, ensure compliance with BSP/AML regulations, and support branch objectives with excellent service delivery.

The role requires following processes, engaging clients, and maintaining accuracy in transactions. Fresh graduates are welcome; you should handle complexity, manage time effectively, and maintain security awareness in a fast-paced