Branch Operations Leader & Customer Experience Manager

Bank of the Philippine Islands (BPI); Las Piñas; Sur place; PHP 558 000 - 837 000; Plein temps

Résumé du poste

Bank of the Philippine Islands (BPI) seeks an Assistant Business Manager (ABM) to oversee transaction processing, risk management, and customer service at the branch level in Metro Manila. The role requires supervising staff, ensuring regulatory compliance, and maintaining accurate records and reconciliations.

The ABM will approve transactions, manage KYC, and lead initiatives to enhance customer experience while ensuring branch security and performance.

Qualifications

• Requires 3-5 years of experience in branch banking operations.
• Experience in people management and team supervision.
• Bachelor’s degree in business administration or a related field is preferred.

Responsabilités

• Transaction Processing: Approves branch transactions within authority limits and secures approvals for transactions beyond scope, reviews OTC and auxiliary transactions, approves account openings and customer records, ensures KYC and transaction documentation, monitors time deposit maturities and conducts enhanced due diligence when needed.
• Operations, Control & Risk Management: Ensures strong audit ratings and regulatory compliance, conducts branch risk assessments, submits regulatory reports, acts as custodian for cash-in-vault and accountable items, ensures accurate balancing and reconciliation, monitors receivables and renewal of permits, oversees branch facilities and security.
• Customer Service: Manages end-to-end customer experience within the branch, addresses inquiries and complaints within prescribed TAT, ensures customer satisfaction, supports consumer protection initiatives.
• People Management: Leads and supervises branch personnel, sets goals and provides coaching, ensures staff training and performance reviews, recommends promotions and manages disciplinary actions, oversees staff scheduling and development.
• Other Tasks: Performs additional functions assigned from time to time.

Connaissances

People management

Formation

Bachelor’s Degree, preferably in Business Administration or related fields

Description du poste

Bank of the Philippine Islands (BPI) seeks an Assistant Business Manager (ABM) to oversee transaction processing, risk management, and customer service at the branch level in Metro Manila. The role requires supervising staff, ensuring regulatory compliance, and maintaining accurate records and reconciliations.

The ABM will approve transactions, manage KYC, and lead initiatives to enhance customer experience while ensuring branch security and performance.