ASSISTANT BUSINESS MANAGER

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager to oversee branch operations and ensure efficient, accurate service delivery aligned with bank objectives and regulatory standards.

The role covers transaction processing, risk management, customer experience, and people leadership within a branch setting. 3–5 years in branch banking operations and a business-focused degree are preferred.

Qualifications

• Bachelor's degree in business or related field.
• 3-5 years of experience in branch banking operations.
• Experience in people management.

Responsibilities

• Oversees transaction processing and approves branch transactions within authority limits.
• Ensures compliance with KYC, regulatory standards, and proper documentation.
• Manages customer service within the branch to maintain high satisfaction scores.
• Leads branch staff, provides coaching, training, and performance reviews.
• Monitors risk, controls, audits, and regulatory reporting.
• Performs additional duties as assigned.

Skills

People management

Customer service

Branch operations

Education

Bachelor's Degree, preferably in Business Administration or related fields

Job description

The Assistant Business Manager (ABM) oversees overall branch operations and ensures efficient, accurate, and timely service delivery across all customer segments - aligned with the Bank's business objectives, policies, controls, and regulatory standards.

Responsibilities

Transaction Processing

• Approves branch transactions within authority limits and secures approval for transactions beyond scope
• Reviews and approves OTC and auxiliary transactions (deposits, withdrawals, FX, remittances, checkbook requests, etc.)
• Approves account openings and customer record updates
• Ensures complete KYC and transaction documentation
• Monitors time deposit maturities and conducts enhanced due diligence when needed

Operations, Control & Risk Management

• Ensures strong audit ratings and compliance with internal and regulatory requirements
• Conducts branch risk assessments and addresses control gaps
• Submits regulatory reports (e.g., STRs, crime/loss reports)
• Acts as custodian for cash-in-vault and accountable items
• Ensures accurate balancing, timely reconciliation, and proper safekeeping of branch records
• Monitors receivables, provisions for losses, and renewal of permits
• Oversees branch facilities, security, housekeeping, and FFE inventory

Customer Service

• Manages end-to-end customer experience within the branch
• Addresses inquiries, concerns, and complaints within prescribed TAT
• Ensures strong customer satisfaction scores
• Supports initiatives under the Bank's consumer protection program

People Management

• Leads and supervises branch personnel; sets goals and provides continuous coaching
• Ensures staff training, certifications, and performance reviews
• Recommends promotions and manages disciplinary actions when necessary
• Oversees staff rotation, scheduling, and developmental opportunities

Other Tasks

• Performs additional functions that may be assigned from time to time

Qualifications

• Bachelor's Degree, preferably in Business Administration or related fields
• With 3-5 years of experience in branch banking operations
• With experience in people management