ASSISTANT BUSINESS MANAGER (POOLING FOR METRO MANILA BRANCHES)

Bank of the Philippine Islands (BPI); Caloocan; On-site; PHP 600,000 - 900,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager (ABM) to oversee branch operations, customer service, and risk management. You will approve transactions within authority limits, ensure KYC and regulatory compliance, and lead branch staff with coaching and performance reviews.

You will also supervise cash handling, reconciliations, facilities, and security, while maintaining strong customer satisfaction and adherence to bank policies.

Qualifications

• Bachelor’s Degree, preferably in Business Administration or related fields.
• With 3-5 years of experience in branch banking operations.
• With experience in people management.

Responsibilities

• Approve branch transactions within authority limits and secure approvals for transactions beyond scope.
• Review and approve OTC and auxiliary transactions (deposits, withdrawals, FX, remittances, checkbook requests, etc.).
• Lead and supervise branch personnel; set goals and provide coaching; manage scheduling and training.
• Ensure strong audit ratings and compliance with internal and regulatory requirements; conduct risk assessments.
• Monitors receivables, provisions for losses, and renewal of permits.
• Oversees branch facilities, security, housekeeping, and FFE inventory.
• Manages end-to-end customer experience within the branch and addresses inquiries within TAT.

Skills

People management

Customer service excellence

Branch banking operations

Regulatory compliance

Education

Bachelor’s Degree in Business Administration or related fields

Job description

Assistant Business Manager (ABM)

Responsibilities

Transaction Processing

• Approves branch transactions within authority limits and secures approval for transactions beyond scope
• Reviews and approves OTC and auxiliary transactions (deposits, withdrawals, FX, remittances, checkbook requests, etc.)
• Approves account openings and customer record updates
• Ensures complete KYC and transaction documentation
• Monitors time deposit maturities and conducts enhanced due diligence when needed

Operations, Control & Risk Management

• Ensures strong audit ratings and compliance with internal and regulatory requirements
• Conducts branch risk assessments and addresses control gaps
• Submits regulatory reports (e.g., STRs, crime/loss reports)
• Acts as custodian for cash‑in‑vault and accountable items
• Ensures accurate balancing, timely reconciliation, and proper safekeeping of branch records
• Monitors receivables, provisions for losses, and renewal of permits
• Oversees branch facilities, security, housekeeping, and FFE inventory

Customer Service

• Manages end‑to‑end customer experience within the branch
• Addresses inquiries, concerns, and complaints within prescribed TAT
• Ensures strong customer satisfaction scores
• Supports initiatives under the Bank’s consumer protection program

People Management

• Leads and supervises branch personnel; sets goals and provides continuous coaching
• Ensures staff training, certifications, and performance reviews
• Recommends promotions and manages disciplinary actions when necessary
• Oversees staff rotation, scheduling, and developmental opportunities

Other Tasks

• Performs additional functions that may be assigned from time to time

Qualifications

• Bachelor’s Degree, preferably in Business Administration or related fields
• With 3-5 years of experience in branch banking operations
• With experience in people management