Branch Operations & Customer Experience Lead

Bank of the Philippine Islands (BPI); Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager to oversee branch processing, customer service, and risk controls. This role requires ensuring accurate transaction processing, rigorous KYC, and regulatory compliance within a high-volume retail banking environment.

You will lead and develop branch staff, drive performance reviews, and implement improvements to controls, service delivery, and customer satisfaction in Metro Manila.

Qualifications

• Bachelor’s degree in business-admin or related field.
• 3–5 years in branch banking operations.
• Experience in people management.

Responsibilities

• Approve branch transactions within authority and secure approvals for beyond-scope items.
• Review and approve OTC and related transactions; ensure complete KYC and documentation.
• Lead customer service delivery and manage inquiries and complaints within turnaround times.
• Supervise branch staff; provide coaching, training, and performance reviews.
• Perform additional duties as assigned.

Skills

Customer service

People management

Branch operations

Regulatory compliance

Education

Bachelor’s Degree in Business Administration or related field

Job description

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager to oversee branch processing, customer service, and risk controls. This role requires ensuring accurate transaction processing, rigorous KYC, and regulatory compliance within a high-volume retail banking environment.

You will lead and develop branch staff, drive performance reviews, and implement improvements to controls, service delivery, and customer satisfaction in Metro Manila.