Assistant Branch Operations Manager

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Bank of the Philippine Islands (BPI) seeks an Assistant Business Manager (ABM) to oversee branch operations, risk, and customer service in Manila. The role requires hands-on leadership, ensuring KYC compliance, balance accuracy, and timely reporting while driving client satisfaction and staff development.

The ABM will manage transactions, staff scheduling, and performance reviews, with accountability for audit readiness and regulatory adherence within the branch.

Qualifications

• Bachelor's Degree in Business Administration or related field.
• 3–5 years of branch banking operations experience.
• Experience in people management is required.

Responsibilities

• Approves branch transactions within authority limits.
• Reviews OTC and auxiliary transactions (deposits, withdrawals, FX, remittances, etc.).
• Approves account openings and customer record updates.
• Ensures complete KYC and transaction documentation.
• Monitors time deposit maturities and conducts enhanced due diligence when needed.
• Ensures audit ratings and regulatory compliance.
• Conduces branch risk assessments and fixes control gaps.
• Submits regulatory reports (STRs, crime/loss reports).
• Manages end-to-end customer experience within the branch.
• Leads and supervises branch personnel; performance reviews.

Skills

People management

Branch operations

Customer service

Education

Bachelor's Degree

Business Administration

Related fields

Job description

Bank of the Philippine Islands (BPI) seeks an Assistant Business Manager (ABM) to oversee branch operations, risk, and customer service in Manila. The role requires hands-on leadership, ensuring KYC compliance, balance accuracy, and timely reporting while driving client satisfaction and staff development.

The ABM will manage transactions, staff scheduling, and performance reviews, with accountability for audit readiness and regulatory adherence within the branch.