Branch Operations & Customer Experience Lead

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager to oversee branch operations and ensure efficient, accurate service delivery aligned with bank objectives and regulatory standards.

The role covers transaction processing, risk management, customer experience, and people leadership within a branch setting. 3–5 years in branch banking operations and a business-focused degree are preferred.

Qualifications

• Bachelor's degree in business or related field.
• 3-5 years of experience in branch banking operations.
• Experience in people management.

Responsibilities

• Oversees transaction processing and approves branch transactions within authority limits.
• Ensures compliance with KYC, regulatory standards, and proper documentation.
• Manages customer service within the branch to maintain high satisfaction scores.
• Leads branch staff, provides coaching, training, and performance reviews.
• Monitors risk, controls, audits, and regulatory reporting.
• Performs additional duties as assigned.

Skills

People management

Customer service

Branch operations

Education

Bachelor's Degree, preferably in Business Administration or related fields

Job description

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager to oversee branch operations and ensure efficient, accurate service delivery aligned with bank objectives and regulatory standards.

The role covers transaction processing, risk management, customer experience, and people leadership within a branch setting. 3–5 years in branch banking operations and a business-focused degree are preferred.