Branch Operations & Customer Experience Lead

Bank of the Philippine Islands (BPI); Makati; On-site; PHP 550,000 - 1,000,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager (ABM) to oversee branch operations, ensuring efficient, accurate, and timely service across customer segments in line with bank policies and regulatory standards.

The role emphasizes transaction processing, customer experience, and people management, with responsibility for risk assessments, audits, and regulatory reporting within a dynamic branch environment in Makati.

Qualifications

• Bachelor’s degree in business administration or related field.
• 3–5 years of experience in branch banking operations.

Responsibilities

• Approves branch transactions within authority limits and secures approval for transactions beyond scope.
• Reviews and approves OTC and auxiliary transactions (deposits, withdrawals, FX, remittances, checkbook requests, etc.).
• Approves account openings and customer record updates.
• Ensures complete KYC and transaction documentation.
• Monitors time deposit maturities and conducts enhanced due diligence when needed.
• Ensures strong audit ratings and compliance with internal and regulatory requirements.
• Conducts branch risk assessments and addresses control gaps.
• Submits regulatory reports (e.g., STRs, crime/loss reports).
• Acts as custodian for cash-in-vault and accountable items.
• Ensures accurate balancing, timely reconciliation, and proper safekeeping of branch records.
• Monitors receivables, provisions for losses, and renewal of permits.
• Oversees branch facilities, security, housekeeping, and FFE inventory.
• Performs additional functions that may be assigned from time to time.

Education

Bachelor’s Degree, preferably in Business Administration or related fields

Job description

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager (ABM) to oversee branch operations, ensuring efficient, accurate, and timely service across customer segments in line with bank policies and regulatory standards.

The role emphasizes transaction processing, customer experience, and people management, with responsibility for risk assessments, audits, and regulatory reporting within a dynamic branch environment in Makati.