Branch Operations Leader | Customer Experience & Growth

Bank of the Philippine Islands (BPI); Pasay; On-site; PHP 446,000 - 670,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager to oversee branch operations and deliver timely, high-quality service to all customer segments in Metro Manila. The role focuses on processing transactions, risk-aware operations, and strong people leadership within a customer-centric environment.

The ABM will supervise staff, ensure policy compliance, and drive employee development and engagement while maintaining high standards of integrity and service delivery.

Qualifications

• Experience in branch banking operations is required.
• Strong communication and presentation skills.
• Analytical and problem-solving abilities.
• Ability to mobilize teams to achieve results and drive customer satisfaction.
• High level of integrity and customer-centric mindset.

Responsibilities

• Transaction Processing – Approves branch transactions within approval limit and endorses/ secures approval for transactions beyond his/her authority
• Operations, Control and Risk Management - Maintains an acceptable level of branch operations, consistent with internal policies, procedures, standards and regulatory requirements
• Customer Service - Manages the overall customer experience in the branch to ensure high level of satisfaction for all customer segments
• People Management – Leads and supervises branch staff; Ensures high level of employee engagement; Enables personal and professional growth opportunities for each branch personnel

Skills

Communication skills

Analytical thinking

Problem solving

Team leadership

Customer service

Proactive

Education

Bachelor’s Degree in Business Administration or related

Job description

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager to oversee branch operations and deliver timely, high-quality service to all customer segments in Metro Manila. The role focuses on processing transactions, risk-aware operations, and strong people leadership within a customer-centric environment.

The ABM will supervise staff, ensure policy compliance, and drive employee development and engagement while maintaining high standards of integrity and service delivery.