ASSISTANT BUSINESS MANAGER

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager to oversee branch operations, ensure accurate, timely service delivery, and align with regulatory standards. The role emphasizes transaction processing, risk management, and customer service within the branch environment.

The ABM will lead branch personnel, provide coaching, manage certifications and performance reviews, and participate in staff scheduling and development opportunities to support branch objectives.

Qualifications

• Bachelor’s Degree in Business Administration or related field
• 3-5 years of experience in branch banking operations
• Experience in people management

Responsibilities

• Oversee transactional processing and ensure accuracy and timeliness of branch transactions.
• Support Operations, Control & Risk Management by ensuring audit readiness and regulatory compliance.
• Deliver excellent customer service and manage end-to-end customer experience in the branch.
• Lead, coach, and evaluate branch staff; manage training and performance reviews.
• Handle other duties as assigned by branch leadership.

Skills

People management

Education

Bachelor’s Degree in Business Administration

Job description

Job Description

The Assistant Business Manager (ABM) oversees overall branch operations and ensures efficient, accurate, and timely service delivery across all customer segments—aligned with the Bank’s business objectives, policies, controls, and regulatory standards.

Responsibilities

Transaction Processing

• Approves branch transactions within authority limits and secures approval for transactions beyond scope
• Reviews and approves OTC and auxiliary transactions (deposits, withdrawals, FX, remittances, checkbook requests, etc.)
• Approves account openings and customer record updates
• Ensures complete KYC and transaction documentation
• Monitors time deposit maturities and conducts enhanced due diligence when needed

Operations, Control & Risk Management

• Ensures strong audit ratings and compliance with internal and regulatory requirements
• Conducts branch risk assessments and addresses control gaps
• Submits regulatory reports (e.g., STRs, crime/loss reports)
• Acts as custodian for cash‑in‑vault and accountable items
• Ensures accurate balancing, timely reconciliation, and proper safekeeping of branch records
• Monitors receivables, provisions for losses, and renewal of permits
• Oversees branch facilities, security, housekeeping, and FFE inventory

Customer Service

• Manages end‑to‑end customer experience within the branch
• Addresses inquiries, concerns, and complaints within prescribed TAT
• Ensures strong customer satisfaction scores
• Supports initiatives under the Bank’s consumer protection program

People Management

• Leads and supervises branch personnel; sets goals and provides continuous coaching
• Ensures staff training, certifications, and performance reviews
• Recommends promotions and manages disciplinary actions when necessary
• Oversees staff rotation, scheduling, and developmental opportunities

Other Tasks

• Performs additional functions that may be assigned from time to time

Qualifications

Bachelor’s Degree, preferably in Business Administration or related fields

With 3-5 years of experience in branch banking operations

With experience in people management