ASSISTANT BUSINESS MANAGER

Bank of the Philippine Islands (BPI); Pasay; Presencial; PHP 446.000 - 670.000; Jornada completa

Descripción de la vacante

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager to oversee branch operations and deliver timely, high-quality service to all customer segments in Metro Manila. The role focuses on processing transactions, risk-aware operations, and strong people leadership within a customer-centric environment.

The ABM will supervise staff, ensure policy compliance, and drive employee development and engagement while maintaining high standards of integrity and service delivery.

Formación

• Experience in branch banking operations is required.
• Strong communication and presentation skills.
• Analytical and problem-solving abilities.
• Ability to mobilize teams to achieve results and drive customer satisfaction.
• High level of integrity and customer-centric mindset.

Responsabilidades

• Transaction Processing – Approves branch transactions within approval limit and endorses/ secures approval for transactions beyond his/her authority
• Operations, Control and Risk Management - Maintains an acceptable level of branch operations, consistent with internal policies, procedures, standards and regulatory requirements
• Customer Service - Manages the overall customer experience in the branch to ensure high level of satisfaction for all customer segments
• People Management – Leads and supervises branch staff; Ensures high level of employee engagement; Enables personal and professional growth opportunities for each branch personnel

Conocimientos

Communication skills

Analytical thinking

Problem solving

Team leadership

Customer service

Proactive

Educación

Bachelor’s Degree in Business Administration or related

Descripción del empleo

Job Description:

The Assistant Business Manager (ABM) is responsible for the overall management of the branch operations and delivery of competent and timely service to all customer segments; consistent with the Bank’s business objectives; internal policies and procedures; controls and regulatory standards.

Responsibilities:

• Transaction Processing – Approves branch transactions within approval limit and endorses/ secures approval for transactions beyond his/her authority
• Operations, Control and Risk Management - Maintains an acceptable level of branch operations, consistent with internal policies, procedures, standards and regulatory requirements
• Customer Service - Manages the overall customer experience in the branch to ensure high level of satisfaction for all customer segments
• People Management – Leads and supervises branch staff; Ensures high level of employee engagement; Enables personal and professional growth opportunities for each branch personnel

Qualifications:

• Bachelor’s Degree, preferably in Business Administration or related disciplines
• Experience in branch banking operations
• Business acumen; Financial markets and economic conditions
• In-depth knowledge of the Bank’s products and services including its digital platforms
• Probing and spotting opportunities; skill in uncovering needs of clients during conversations
• Strong communication and presentation skill
• Strong analytical and problem solving skills
• Good-decision making skills
• Ability to mobilize teams to achieve results; Performance appraisal
• High level of initiative and innovation; Pro-active and forward looking
• Customer-centric and service-oriented
• Able to handle and deal with people from various socio-economic classes
• High level of integrity; Reliable and trustworthy; Takes accountability
• Possesses good work ethics and positive attitude and behavior
• Team player
• Goals and results-oriented
• High attention to detail