Branch Head (Mandaluyong and Ortigas Area)

China Banking Corporation (CBC); Mandaluyong; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

China Banking Corporation (CBC) is seeking a Branch Head in Metro Manila to lead strategy, drive growth, and manage a branch team focused on service excellence and compliance with BSP standards.

You will translate corporate directions into actionable branch plans, supervise operations, and coach staff to meet performance targets while maintaining rigorous risk controls and customer-focused delivery.

Qualifications

• 3-5 years of proven leadership in branch operations, sales, and marketing of banking products and services.
• Strong command of branch operations, policies, audit systems, and BSP/other regulatory frameworks.
• Proficiency in MS Word, Excel, and PowerPoint.
• Strategic mindset with solid analytical and problem-solving capabilities.
• Excellent leadership, communication, and interpersonal skills, with a track record of motivating teams to achieve results.
• Highly detail-oriented, proactive, and results-driven.

Responsibilities

• Lead your branch to deliver business growth, profitability, and outstanding customer service.
• Translate corporate strategies into actionable branch-level plans that drive sales and strengthen customer relationships.
• Oversee all branch operations, ensuring full compliance with company policies, audit requirements, and regulatory standards (BSP and other governing agencies).
• Ensure efficient branch operations - from risk management and internal controls to day-to-day upkeep and service delivery.
• Coach, mentor, and empower employees to achieve their full potential and align with the company's mission and values.

Skills

Leadership

Strategic thinking

Communication

Team mentorship

Analytical skills

Regulatory compliance

Tools

MS Word

MS Excel

PowerPoint

Job description

Branch Head

About You and the Role

As Branch Head, you'll provide both strategic direction and hands-on management to ensure your branch meets - and exceeds - its business goals. You'll lead a committed team toward service excellence, operational integrity, and sustainable growth, while upholding the highest standards of compliance and customer satisfaction.

What You'll Be Doing

• Lead your branch to deliver business growth, profitability, and outstanding customer service.

• Translate corporate strategies into actionable branch-level plans that drive sales and strengthen customer relationships.

• Oversee all branch operations, ensuring full compliance with company policies, audit requirements, and regulatory standards (BSP and other governing agencies).

• Ensure efficient branch operations - from risk management and internal controls to day-to-day upkeep and service delivery.

• Coach, mentor, and empower employees to achieve their full potential and align with the company's mission and values.

What Success Looks Like

• The branch consistently meets or surpasses financial and operational targets.

• The team demonstrates high engagement, professionalism, and a shared commitment to service excellence.

• Customer relationships are deepened, with consistent positive feedback and strong loyalty indicators.

• Regulatory and internal audit results reflect a well-managed, compliant, and risk-aware operation.

Qualifications We Value

Professional Experience:

• 3-5 years of proven leadership in branch operations, sales, and marketing of banking products and services.

Knowledge and Skills:

• Strong command of branch operations, policies, audit systems, and BSP/other regulatory frameworks.

• Proficiency in MS Word, Excel, and PowerPoint.

• Strategic mindset with solid analytical and problem-solving capabilities.

• Excellent leadership, communication, and interpersonal skills, with a track record of motivating teams to achieve results.

• Highly detail-oriented, proactive, and results-driven.