Branch Operations Leader – Retail Banking

City Savings Bank; Olongapo; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary and incentives

Professional development opportunities

Health and wellness benefits

Supportive workplace culture

Training programmes

Job summary

City Savings Bank in the Philippines seeks a Branch Operations Head for its Olongapo City, Zambales branch. You will oversee daily branch operations, ensure regulatory compliance, risk controls, and deliver excellent customer service.

You will lead staff recruitment, training, performance, budgeting, and drive sales aligned with bank targets, while maintaining integrity and a positive team culture.

Qualifications

• Bachelor's degree in Finance, Business Administration, or related field.
• 5–7 years in retail banking operations or branch management.
• Proven track record of managing branch operations and achieving targets.
• Knowledge of banking regulations, compliance requirements, and risk management.
• Strong leadership and people management skills.
• Excellent customer service and diplomacy.
• Financial acumen and proficiency in banking systems.
• Fluency in English and Filipino.
• Ability to handle multiple priorities under pressure.
• Detail-oriented with strong organisational skills.
• Knowledge of retail banking products is preferred.
• Experience in sales and business development in banking is advantageous.

Responsibilities

• Lead and manage all branch operations, ensuring smooth day-to-day functioning and achievement of operational targets.
• Oversee staff management, including recruitment, training, performance evaluation, and development of branch personnel.
• Ensure strict compliance with banking regulations, internal policies, and risk management procedures.
• Monitor cash management, security protocols, and safeguarding of bank assets.
• Implement and maintain quality standards for customer service across all branch functions.
• Manage branch finances, budgeting, and financial reporting to senior management.
• Drive sales and revenue generation initiatives aligned with bank targets.
• Handle customer complaints and resolve operational issues promptly and professionally.
• Conduct regular audits and inspections to ensure adherence to banking standards.
• Foster a positive workplace culture and promote employee engagement and satisfaction.
• Coordinate with head office departments to ensure effective communication and implementation of bank-wide initiatives.

Skills

Leadership

People management

Regulatory compliance

Banking software

Customer service

Financial acumen

Communication

Education

Bachelor's degree in Finance, Business Administration, or related field

Tools

Banking systems

Job description

City Savings Bank in the Philippines seeks a Branch Operations Head for its Olongapo City, Zambales branch. You will oversee daily branch operations, ensure regulatory compliance, risk controls, and deliver excellent customer service.

You will lead staff recruitment, training, performance, budgeting, and drive sales aligned with bank targets, while maintaining integrity and a positive team culture.