Operations Lead - Banking Ops & Process Improvement

Bank of the Philippine Islands (BPI); Cebu City; On-site; PHP 420,000 - 620,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking an Operations Officer to ensure efficient, accurate, and compliant delivery of operational services. You will manage day-to-day operations, support business objectives, and drive improvements.

The role focuses on monitoring service levels, mitigating risks, and coordinating with stakeholders to deliver high-quality outcomes. Strong leadership and collaboration are essential.

Qualifications

• Bachelor’s degree in a business, finance, accounting, technology, or related field.
• Relevant experience in banking operations, financial services, risk management, or related operational functions.
• Knowledge of banking operations, risk management, internal controls, and regulatory compliance.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Experience in process improvement, project management, and operational excellence.
• Proven leadership, coaching, and decision-making capabilities.
• Ability to manage complex issues, client escalations, and regulatory requirements while balancing business and customer needs.

Responsibilities

• Delivers accurate, timely, and high-quality operational services and support.
• Monitors service levels, productivity, quality standards, and operational performance.
• Manages operational processes, transactions, systems, resources, and projects.
• Resolves client inquiries, complaints, escalations, and operational issues.
• Ensures compliance with policies, regulations, and internal controls.
• Identifies and implements process improvements, automation, and operational enhancements.
• Mitigates operational, financial, and compliance risks.
• Coordinates with stakeholders and cross-functional teams to support business goals.
• Analyzes issues and recommends solutions to improve efficiency and service delivery.
• Leads, coaches, and develops team members to drive high performance.

Skills

Analytical thinking

Problem solving

Stakeholder management

Communication skills

Project management

Leadership

Education

Bachelor’s degree in business/finance/tech or related field

Job description

Bank of the Philippine Islands (BPI) is seeking an Operations Officer to ensure efficient, accurate, and compliant delivery of operational services. You will manage day-to-day operations, support business objectives, and drive improvements.

The role focuses on monitoring service levels, mitigating risks, and coordinating with stakeholders to deliver high-quality outcomes. Strong leadership and collaboration are essential.