Branch Operations & Customer Experience Lead

UnionBank of the Philippines; Zamboanga City; On-site; PHP 260,000 - 380,000; Full time

Job summary

UnionBank of the Philippines is seeking a Branch Operations Associate to oversee the branch delivery system, handle platform services, account openings, and in-house sales while ensuring compliant cash management at branch level.

You will build strong client relationships, supervise junior staff, and coordinate service requests to deliver reliable customer service in a fast-paced banking environment.

Qualifications

• Bachelor's degree in a relevant field.
• Experience in banking operations, branch servicing, or sales.
• Strong customer service and relationship-building skills.
• Knowledge of cash management, branch controls, and compliance standards.
• Leadership and team management experience is an advantage.

Responsibilities

• Build and strengthen client relationships while promoting the bank's products and services.
• Ensure smooth and accurate branch transactions and daily operations.
• Manage cash, vault, and ATM operations following bank policies and controls.
• Address customer concerns and coordinate timely resolution of service requests.
• Support, coach, and supervise Junior Ambassadors to deliver excellent customer service.

Skills

Accountability

Adaptability

Analytical

Communication

Critical thinking

Teamwork

Willingness to learn

Education

Bachelor's degree in a relevant field

Job description

UnionBank of the Philippines is seeking a Branch Operations Associate to oversee the branch delivery system, handle platform services, account openings, and in-house sales while ensuring compliant cash management at branch level.

You will build strong client relationships, supervise junior staff, and coordinate service requests to deliver reliable customer service in a fast-paced banking environment.