ASSISTANT BUSINESS MANAGER (POOLING FOR METRO MANILA BRANCHES)

Bank of the Philippine Islands (BPI); Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager to oversee branch processing, customer service, and risk controls. This role requires ensuring accurate transaction processing, rigorous KYC, and regulatory compliance within a high-volume retail banking environment.

You will lead and develop branch staff, drive performance reviews, and implement improvements to controls, service delivery, and customer satisfaction in Metro Manila.

Qualifications

• Bachelor’s degree in business-admin or related field.
• 3–5 years in branch banking operations.
• Experience in people management.

Responsibilities

• Approve branch transactions within authority and secure approvals for beyond-scope items.
• Review and approve OTC and related transactions; ensure complete KYC and documentation.
• Lead customer service delivery and manage inquiries and complaints within turnaround times.
• Supervise branch staff; provide coaching, training, and performance reviews.
• Perform additional duties as assigned.

Skills

Customer service

People management

Branch operations

Regulatory compliance

Education

Bachelor’s Degree in Business Administration or related field

Job description

Assistant Business Manager (ABM)

Responsibilities

Transaction Processing

• Approves branch transactions within authority limits and secures approval for transactions beyond scope
• Reviews and approves OTC and auxiliary transactions (deposits, withdrawals, FX, remittances, checkbook requests, etc.)
• Approves account openings and customer record updates
• Ensures complete KYC and transaction documentation
• Monitors time deposit maturities and conducts enhanced due diligence when needed

Operations, Control & Risk Management

• Ensures strong audit ratings and compliance with internal and regulatory requirements
• Conducts branch risk assessments and addresses control gaps
• Submits regulatory reports (e.g., STRs, crime/loss reports)
• Acts as custodian for cash‑in‑vault and accountable items
• Ensures accurate balancing, timely reconciliation, and proper safekeeping of branch records
• Monitors receivables, provisions for losses, and renewal of permits
• Oversees branch facilities, security, housekeeping, and FFE inventory

Customer Service

• Manages end‑to‑end customer experience within the branch
• Addresses inquiries, concerns, and complaints within prescribed TAT
• Ensures strong customer satisfaction scores
• Supports initiatives under the Bank’s consumer protection program

People Management

• Leads and supervises branch personnel; sets goals and provides continuous coaching
• Ensures staff training, certifications, and performance reviews
• Recommends promotions and manages disciplinary actions when necessary
• Oversees staff rotation, scheduling, and developmental opportunities

Other Tasks

• Performs additional functions that may be assigned from time to time

Qualifications

• Bachelor’s Degree, preferably in Business Administration or related fields
• With 3-5 years of experience in branch banking operations
• With experience in people management