ASSISTANT BUSINESS MANAGER (POOLING FOR METRO MANILA BRANCHES)

Bank of the Philippine Islands (BPI); Las Piñas; On-site; PHP 558,000 - 837,000; Full time

Job summary

Bank of the Philippine Islands (BPI) seeks an Assistant Business Manager (ABM) to oversee transaction processing, risk management, and customer service at the branch level in Metro Manila. The role requires supervising staff, ensuring regulatory compliance, and maintaining accurate records and reconciliations.

The ABM will approve transactions, manage KYC, and lead initiatives to enhance customer experience while ensuring branch security and performance.

Qualifications

• Requires 3-5 years of experience in branch banking operations.
• Experience in people management and team supervision.
• Bachelor’s degree in business administration or a related field is preferred.

Responsibilities

• Transaction Processing: Approves branch transactions within authority limits and secures approvals for transactions beyond scope, reviews OTC and auxiliary transactions, approves account openings and customer records, ensures KYC and transaction documentation, monitors time deposit maturities and conducts enhanced due diligence when needed.
• Operations, Control & Risk Management: Ensures strong audit ratings and regulatory compliance, conducts branch risk assessments, submits regulatory reports, acts as custodian for cash-in-vault and accountable items, ensures accurate balancing and reconciliation, monitors receivables and renewal of permits, oversees branch facilities and security.
• Customer Service: Manages end-to-end customer experience within the branch, addresses inquiries and complaints within prescribed TAT, ensures customer satisfaction, supports consumer protection initiatives.
• People Management: Leads and supervises branch personnel, sets goals and provides coaching, ensures staff training and performance reviews, recommends promotions and manages disciplinary actions, oversees staff scheduling and development.
• Other Tasks: Performs additional functions assigned from time to time.

Skills

People management

Education

Bachelor’s Degree, preferably in Business Administration or related fields

Job description

Assistant Business Manager (ABM)

Responsibilities

Transaction Processing

• Approves branch transactions within authority limits and secures approval for transactions beyond scope
• Reviews and approves OTC and auxiliary transactions (deposits, withdrawals, FX, remittances, checkbook requests, etc.)
• Approves account openings and customer record updates
• Ensures complete KYC and transaction documentation
• Monitors time deposit maturities and conducts enhanced due diligence when needed

Operations, Control & Risk Management

• Ensures strong audit ratings and compliance with internal and regulatory requirements
• Conducts branch risk assessments and addresses control gaps
• Submits regulatory reports (e.g., STRs, crime/loss reports)
• Acts as custodian for cash‑in‑vault and accountable items
• Ensures accurate balancing, timely reconciliation, and proper safekeeping of branch records
• Monitors receivables, provisions for losses, and renewal of permits
• Oversees branch facilities, security, housekeeping, and FFE inventory

Customer Service

• Manages end‑to‑end customer experience within the branch
• Addresses inquiries, concerns, and complaints within prescribed TAT
• Ensures strong customer satisfaction scores
• Supports initiatives under the Bank’s consumer protection program

People Management

• Leads and supervises branch personnel; sets goals and provides continuous coaching
• Ensures staff training, certifications, and performance reviews
• Recommends promotions and manages disciplinary actions when necessary
• Oversees staff rotation, scheduling, and developmental opportunities

Other Tasks

• Performs additional functions that may be assigned from time to time

Qualifications

• Bachelor’s Degree, preferably in Business Administration or related fields
• With 3-5 years of experience in branch banking operations
• With experience in people management