Branch Head: Lead Growth & Customer Excellence

QUEEN CITY DEVELOPMENT BANK, INC.; Cebu City; On-site; PHP 1,100,000 - 1,900,000; Full time

Benefits offered by this job

Health and life insurance

Retirement plan contributions

Paid leave entitlements

Training and certification

Job summary

Queen City Development Bank, Inc. in Cebu City seeks an experienced Branch Head to lead our retail banking operations.

This full-time role focuses on setting the strategic direction, driving performance, and delivering exceptional customer service while maintaining strict compliance with banking regulations. You will oversee daily branch activities, staff scheduling, and resource allocation to ensure seamless service and operational excellence.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Banking or related field.
• 5+ years in retail banking with at least 2 years in branch leadership or management.
• Proven track record of managing branch operations and achieving sales and profitability targets.
• Strong knowledge of banking products, regulations and compliance in the Philippines.
• Excellent leadership and people-management skills with the ability to motivate and develop teams.
• Exceptional customer service orientation with a focus on client relationships.
• Good grasp of financial statements and performance metrics.
• Strong communication and interpersonal skills at all levels of the organisation.
• Problem-solving capabilities and decision-making under pressure.
• Knowledge of risk management and credit quality principles.
• Proficiency in banking systems and MS Office.
• Valid banking license or willingness to obtain one.

Responsibilities

• Oversee all branch operations, staffing, scheduling and resource allocation.
• Develop and implement branch strategies to achieve sales targets and revenue goals.
• Lead, mentor and supervise branch staff for growth and excellence.
• Build and maintain strong customer relationships with high service levels.
• Conduct performance reviews and coach team members regularly.
• Ensure compliance with banking regulations, policies and risk guidelines.
• Monitor deposits, loans and profitability; take corrective actions as needed.
• Manage credit operations and portfolio quality to maintain risk standards.
• Identify cross-selling opportunities to enhance revenue streams.
• Address customer complaints promptly and professionally; ensure resolution.
• Report branch performance and opportunities to senior management.
• Maintain a welcoming, secure and professional branch environment.

Skills

Leadership

Customer service

Strategic thinking

Analytical skills

Communication

Banking systems

Microsoft Office

Risk management

Team building

Education

Bachelor's degree in Business Administration/Finance/Banking

Tools

Banking software

MS Office

Job description

Queen City Development Bank, Inc. in Cebu City seeks an experienced Branch Head to lead our retail banking operations.

This full-time role focuses on setting the strategic direction, driving performance, and delivering exceptional customer service while maintaining strict compliance with banking regulations. You will oversee daily branch activities, staff scheduling, and resource allocation to ensure seamless service and operational excellence.