Lead Branch Operations Head – Banking (Cebu)

Sterling Bank of Asia, Inc. (A Savings Bank); Cebu City; On-site; PHP 350,000 - 520,000; Full time

Job summary

Sterling Bank of Asia, Inc. in Cebu City is seeking a Branch Operations Officer/Service Head to lead branch operations with a strong focus on service quality and leadership.

You will oversee daily branch activities, ensure compliance, and drive customer satisfaction across assigned branches. The ideal candidate has at least 2 years in a supervisory banking role, excellent communication, people management skills, and a proven track record in delivering superior service in a fast-paced

Qualifications

• Bachelor's degree required in any field.
• Experience as Branch Operations Officer or Service Head with supervisory/leadership background.
• Excellent customer service orientation and communication skills.
• People management skills and willingness to work across different branches.
• Minimum 2 years of related experience.

Skills

Branch operations

Customer service

Communication skills

People management

Supervisory leadership

Education

Bachelor's degree

Job description

Sterling Bank of Asia, Inc. in Cebu City is seeking a Branch Operations Officer/Service Head to lead branch operations with a strong focus on service quality and leadership.

You will oversee daily branch activities, ensure compliance, and drive customer satisfaction across assigned branches. The ideal candidate has at least 2 years in a supervisory banking role, excellent communication, people management skills, and a proven track record in delivering superior service in a fast-paced