Branch Operations & Customer Experience Leader

China Banking Corporation (CBC); Cebu City; On-site; PHP 480,000 - 720,000; Full time

Job summary

China Banking Corporation (CBC) is seeking a Service Manager to lead daily branch operations in Cebu City. You will balance operational excellence with strong customer engagement, ensuring compliance and supporting marketing initiatives.

You will guide teams in New Accounts, Accounting, and Investment sections, focusing on staff development, product knowledge, and achieving branch targets. This role requires leadership and strong interpersonal skills.

Qualifications

• Bachelor's/College Degree holder.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff understands product offerings to meet client needs and achieve branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Persuasion skills

Marketing skills

Interpersonal skills

Leadership abilities

Microsoft Office proficiency

Education

Bachelor's/College Degree

Tools

Microsoft Office

Job description

China Banking Corporation (CBC) is seeking a Service Manager to lead daily branch operations in Cebu City. You will balance operational excellence with strong customer engagement, ensuring compliance and supporting marketing initiatives.

You will guide teams in New Accounts, Accounting, and Investment sections, focusing on staff development, product knowledge, and achieving branch targets. This role requires leadership and strong interpersonal skills.