Branch Head: Growth, Compliance & Customer Excellence

Chinabank PH; Santo Tomas; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Chinabank PH in Batangas is seeking a Branch Head to provide strategic direction and hands-on management to drive growth while maintaining service excellence and strict compliance. You will lead a committed team toward achieving financial targets and delivering superior customer experiences.

You will translate corporate strategies into actionable branch plans, oversee daily operations, manage risk and internal controls, and coach staff to reach their full potential.

Qualifications

• 3–5 years of proven leadership in branch operations, sales, and marketing of banking products and services.
• Strong command of branch operations, policies, audit systems, and BSP/other regulatory frameworks.
• Excellent leadership, communication, and interpersonal skills, with a track record of motivating teams to achieve results.

Responsibilities

• Lead your branch to deliver business growth, profitability, and outstanding customer service.
• Translate corporate strategies into actionable branch-level plans that drive sales and strengthen customer relationships.
• Oversee all branch operations, ensuring full compliance with company policies, audit requirements, and regulatory standards (BSP and other governing agencies).
• Ensure efficient branch operations — from risk management and internal controls to day‑to‑day upkeep and service delivery.
• Coach, mentor, and empower employees to achieve their full potential and align with the company’s mission and values.

Skills

Leadership

Branch operations

Customer service

Strategic planning

Communication

Tools

MS Word

Excel

PowerPoint

Job description

Chinabank PH in Batangas is seeking a Branch Head to provide strategic direction and hands-on management to drive growth while maintaining service excellence and strict compliance. You will lead a committed team toward achieving financial targets and delivering superior customer experiences.

You will translate corporate strategies into actionable branch plans, oversee daily operations, manage risk and internal controls, and coach staff to reach their full potential.