Branch Collections Associate (Sto. Nino)

City Savings Bank, Inc.; Cebu City; Presencial; PHP 201.000 - 290.000; Jornada completa

Descripción de la vacante

City Savings Bank, Inc. is seeking a Branch Collection Associate to monitor on-time billing and collections for the branch loans portfolio and to contribute to reducing non-performing loans.

The role requires strong attention to detail, good communication, and willingness to travel within the area. The successful candidate will work with the collections team, perform account analyses, and ensure timely submission of reports while delivering excellent customer service to clients in line with bank

Formación

• Bachelor's degree required.
• Experience in loans and collection is an advantage.
• Driving skills (motorcycle) with a valid license.
• Good oral and written communication in the local dialect.
• Willing to travel extensively and familiar with the area of operations.
• Fresh graduates are welcome to apply.

Responsabilidades

• Achieve collection targets for the NPL portfolio and KPIs.
• Perform collections activities: redemption, posting payments, restructuring, billings, condonation, field visits, SMS.
• Analyze accounts to assess client's ability to pay.
• Compute possible loan restructurings.
• Prepare and submit required reports on time.
• Check documents for completeness, timeliness, and accuracy.
• Provide excellent customer service to clients per bank standards.

Conocimientos

Communication skills

Willingness to travel

Fresh graduates welcome

Driving license (motorcycle)

Educación

Bachelor's degree

Descripción del empleo

About the role

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Key responsibilities

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them

• Performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out

• Performs account analysis and evaluates client's capability to pay

• Computes for the possible restructuring of loans

• Accomplishes all assigned necessary reports and submits in a timely manner

• Checks all assigned documents to ensure its completeness, timeliness and accuracy

• Responsible for performing excellent customer service to all clients according to the established standards

About you

• Bachelor's degree graduate

• Experience in loans and collection is an advantage

• Driving skills is a must (motorcycle), with driver's license

• Good oral and written communication skills with proficiency in the local dialect

• Willing to travel extensively and highly familiar with the area of operations

• Fresh graduates are welcome to apply