Branch Collections Associate (Diffun)

City Savings Bank; Diffun; On-site; PHP 223,000 - 312,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate to monitor on-time billing and collections for the branch loans portfolio and to oversee non-performing loans. The role requires driving a motorcycle and frequent travel within the area of operations while delivering strong customer service.

Ideal candidates have a Bachelor's degree, familiarity with loan collections, and excellent communication skills in the local language.

Qualifications

• Bachelor's degree in any field.
• Experience in loans and collection is an advantage.
• Driving skills (motorcycle) with driver's license.
• Good oral and written communication; proficient in the local dialect.
• Willing to travel extensively; familiar with the area of operations.
• Fresh graduates are welcome to apply.

Responsibilities

• Achieve the collection targets as well as operational targets and KPIs of the NPL portfolio assigned to them.
• Perform collection activities such as redemption, posting of payments, restructuring, billings, condonation, field visits, collection letters and SMS send-out.
• Perform account analysis and evaluate the client's capability to pay.
• Compute possible restructuring of loans.
• Accomplish and submit all required reports in a timely manner.
• Check documents for completeness, timeliness and accuracy.
• Provide excellent customer service to all clients according to established standards.

Skills

Communication skills

Motorcycle driving

Driver's license

Willing to travel

Education

Bachelor's degree

Job description

About the role

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Key responsibilities

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them


• Performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out


• Performs account analysis and evaluates client's capability to pay


• Computes for the possible restructuring of loans


• Accomplishes all assigned necessary reports and submits in a timely manner


• Checks all assigned documents to ensure its completeness, timeliness and accuracy


• Responsible for performing excellent customer service to all clients according to the established standards

About you

• Bachelor's degree graduate


• Experience in loans and collection is an advantage


• Driving skills is a must (motorcycle), with driver's license


• Good oral and written communication skills with proficiency in the local dialect


• Willing to travel extensively and highly familiar with the area of operations


• Fresh graduates are welcome to apply