Branch Collections Associate (Masbate)

City Savings Bank; Masbate City; On-site; PHP 240,000 - 300,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate to monitor on-time billing and collections for the branch loans portfolio and to track non-performing loans. The role involves field visits, restructuring and sending collection letters, while maintaining high customer service standards.

Candidates should have a Bachelor's degree, driving skills (motorcycle) with a license, and willingness to travel. Fresh graduates are welcome to apply, with strong communication in the local dialect.

Qualifications

• Bachelor's degree required.
• Experience in loans and collection is an advantage.
• Driving skills (motorcycle) with a valid license is required.
• Strong oral and written communication in local dialect.

Responsibilities

• Achieve collection and KPI targets for the NPL portfolio.
• Perform collections activities: redemption, posting payments, restructuring, billings, condonation, field visits, SMS dispatch.
• Analyze accounts and assess clients' ability to pay.
• Compute possible loan restructures.
• Prepare and submit necessary reports on time.
• Verify documents for completeness, timeliness, and accuracy.

Skills

Communication skills

Driving (motorcycle)

Willingness to travel

Education

Bachelor's degree

Job description

About the role

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Key responsibilities

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them


• Performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out


• Performs account analysis and evaluates client's capability to pay


• Computes for the possible restructuring of loans


• Accomplishes all assigned necessary reports and submits in a timely manner


• Checks all assigned documents to ensure its completeness, timeliness and accuracy


• Responsible for performing excellent customer service to all clients according to the established standards

About you

• Bachelor's degree graduate


• Experience in loans and collection is an advantage


• Driving skills is a must (motorcycle), with driver's license


• Good oral and written communication skills with proficiency in the local dialect


• Willing to travel extensively and highly familiar with the area of operations


• Fresh graduates are welcome to apply