Branch Collections Associate (Estancia)

City Savings Bank, Inc.; Estancia; On-site; PHP 201,000 - 312,000; Full time

Job summary

City Savings Bank, Inc. invites applications for a Branch Collection Associate to monitor on-time billing and collections across the branch loan portfolio.

The role emphasizes achieving collection targets, performing all collections activities including field visits, and providing excellent service to clients while ensuring accuracy and timely reporting. Fresh graduates are welcome to apply; candidates with motorcycle driving skills and a valid license are preferred to navigate the local area

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills (motorcycle) with valid license.
• Good oral and written communication in local dialect.
• Willing to travel extensively and familiar with the area.
• Fresh graduates are welcome to apply.

Responsibilities

• Achieve collection targets for NPL portfolio.
• Perform collections tasks: redemption, posting payments, restructuring, billings, condonation, field visits, SMS.
• Analyze accounts to assess client’s ability to pay.
• Compute potential loan restructures.
• Prepare and submit all required reports timely.
• Check documents for completeness, timeliness, accuracy.
• Provide excellent customer service per standards.

Skills

Communication skills

Driving license

Local dialect

Education

Bachelor's degree

Job description

About the role

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Key responsibilities

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them

• Performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out

• Performs account analysis and evaluates client's capability to pay

• Computes for the possible restructuring of loans

• Accomplishes all assigned necessary reports and submits in a timely manner

• Checks all assigned documents to ensure its completeness, timeliness and accuracy

• Responsible for performing excellent customer service to all clients according to the established standards

About you

• Bachelor's degree graduate

• Experience in loans and collection is an advantage

• Driving skills is a must (motorcycle), with driver's license

• Good oral and written communication skills with proficiency in the local dialect

• Willing to travel extensively and highly familiar with the area of operations

• Fresh graduates are welcome to apply