Branch Collections Associate (Angeles)

City Savings Bank; Angeles; On-site; PHP 279,000 - 391,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate to monitor on-time billing and collections for the branch loans portfolio. You will also monitor non-performing loans and take actions to reduce them, while delivering excellent customer service to clients.

The role requires a Bachelor's degree and driving a motorcycle with a valid license; willingness to travel and familiarity with the service area are essential. Fresh graduates are welcome to apply.

Qualifications

• Bachelor's degree is required.
• Experience in loans and collection is an advantage.
• Willing to travel extensively and be familiar with the area of operations.
• Fresh graduates are welcome to apply.

Responsibilities

• Achieve collection targets and KPIs for the NPL portfolio.
• Perform collections activities including redemption, posting of payments, restructuring, billings, condonation, field visits, letters and SMS sends.
• Analyze accounts and assess client’s ability to pay.
• Compute possible loan restructuring options.
• Prepare and submit all necessary reports on time.
• Check documents for completeness, timeliness and accuracy.
• Deliver excellent customer service according to standards.

Skills

Driving (Motorcycle)

Communication

Customer Service

Travel Readiness

Education

Bachelor's degree

Job description

About the role

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Key responsibilities

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them


• Performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out


• Performs account analysis and evaluates client's capability to pay


• Computes for the possible restructuring of loans


• Accomplishes all assigned necessary reports and submits in a timely manner


• Checks all assigned documents to ensure its completeness, timeliness and accuracy


• Responsible for performing excellent customer service to all clients according to the established standards

About you

• Bachelor's degree graduate


• Experience in loans and collection is an advantage


• Driving skills is a must (motorcycle), with driver's license


• Good oral and written communication skills with proficiency in the local dialect


• Willing to travel extensively and highly familiar with the area of operations


• Fresh graduates are welcome to apply