Branch Collections Associate (Sto.Nino)

City Savings Bank, Inc.; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Job summary

City Savings Bank, Inc. is seeking a Branch Collection Associate to monitor and execute on-time billing and collections for the branch loans portfolio. The role includes overseeing NPLs, performing field visits, and ensuring accurate documentation to minimize losses.

The ideal candidate has a Bachelor's degree, experience in loans/collections is advantageous, and must have driving skills with a motorcycle license. Willingness to travel across the operating area is required.

Qualifications

• Bachelor's degree holder.
• Experience in loans and collections is an advantage.
• Excellent oral and written communication skills.
• Willing to travel extensively within the area.

Responsibilities

• Achieve collection targets for the NPL portfolio.
• Handle collections activities: redemption, posting of payments, restructuring, billings, condonation, field visits, SMS notices.
• Analyze accounts and assess clients' ability to pay.
• Compute loan restructures and prepare required reports.
• Ensure document completeness, timeliness, and accuracy.
• Provide excellent customer service according to standards.

Skills

Oral and written communication

Willing to travel

Driving (motorcycle) with license

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations