Branch Collections Associate (Sogod)

City Savings Bank; Sogod; On-site; PHP 180,000 - 280,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate to monitor on-time billing and collections across the branch loan portfolio and to actively reduce non-performing loans. The role requires driving a motorcycle, valid license, and willingness to travel extensively within the service area; fresh graduates are welcome to apply and will be considered.

You will perform account analyses, posting payments, restructuring, and customer service to meet targets while ensuring accuracy and

Qualifications

• Good oral and written communication skills with proficiency in the local dialect.
• Driving skills (motorcycle) with a valid driver's license.
• Willing to travel extensively within the area of operations.

Responsibilities

• Achievement of collection targets and KPIs for the NPL portfolio.
• Perform all collections tasks: redemption, posting payments, restructuring, billings, condonation, field visits, collection letters, SMS sends.
• Analyze accounts and evaluate clients' ability to pay.
• Compute possible loan restructures.
• Prepare and submit required reports timely.
• Verify documents for completeness, timeliness and accuracy.
• Provide excellent customer service per established standards.

Skills

Communication

Driving (motorcycle)

Loans collections

Area travel

Education

Bachelor's degree

Job description

About the role

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Key responsibilities

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them


• Performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out


• Performs account analysis and evaluates client's capability to pay


• Computes for the possible restructuring of loans


• Accomplishes all assigned necessary reports and submits in a timely manner


• Checks all assigned documents to ensure its completeness, timeliness and accuracy


• Responsible for performing excellent customer service to all clients according to the established standards

About you

• Bachelor's degree graduate


• Experience in loans and collection is an advantage


• Driving skills is a must (motorcycle), with driver's license


• Good oral and written communication skills with proficiency in the local dialect


• Willing to travel extensively and highly familiar with the area of operations


• Fresh graduates are welcome to apply