Branch Collections Associate (Navotas)

City Savings Bank, Inc.; Northern Manila District; On-site; PHP 180,000 - 240,000; Full time

Job summary

City Savings Bank, Inc. is seeking a Branch Collection Associate to monitor on-time billing and collections for the branch loans portfolio, and to track non-performing loans with timely actions.

You will perform activities such as redemption, posting payments, restructuring, billings, field visits, and sending SMS reminders, while maintaining high standards of customer service. Bachelor’s degree graduates are welcome to apply; driving and local travel readiness are expected, and proficiency in

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills (motorcycle) with driver's license.
• Good oral and written communication skills with proficiency in the local dialect.
• Willing to travel extensively and familiar with the area of operations.
• Fresh graduates are welcome to apply.

Responsibilities

• Achievement of the collection targets as well as KPI for the Non-Performing Loan (NPL) portfolio assigned to them.
• Performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and SMS send-out.
• Performs account analysis and evaluates client's capability to pay.
• Computes for the possible restructuring of loans.
• Accomplishes all assigned necessary reports and submits in a timely manner.
• Checks all assigned documents to ensure its completeness, timeliness and accuracy.
• Responsible for performing excellent customer service to all clients according to the established standards.

Skills

Communication skills

Customer service

Attention to detail

Problem solving

Driving skills

Education

Bachelor's degree

Job description

About the role

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Key responsibilities

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them

• Performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out

• Performs account analysis and evaluates client's capability to pay

• Computes for the possible restructuring of loans

• Accomplishes all assigned necessary reports and submits in a timely manner

• Checks all assigned documents to ensure its completeness, timeliness and accuracy

• Responsible for performing excellent customer service to all clients according to the established standards

About you

• Bachelor's degree graduate

• Experience in loans and collection is an advantage

• Driving skills is a must (motorcycle), with driver's license

• Good oral and written communication skills with proficiency in the local dialect

• Willing to travel extensively and highly familiar with the area of operations

• Fresh graduates are welcome to apply