Branch Collections Associate (Lipa)

City Savings Bank, Inc.; Tangob; On-site; PHP 223,000 - 357,000; Full time

Job summary

City Savings Bank, Inc. in Batangas seeks a Branch Collection Associate to monitor on-time billing and collections for the branch loan portfolio, helping reduce non-performing loans while delivering solid customer service.

The role requires a Bachelor's degree, motorcycle driving with a valid license, and willingness to travel across the area. Fresh graduates are welcome to apply.

Qualifications

• Bachelor's degree required.
• Experience in loans and collections is an advantage.
• Driving skills (motorcycle) with a valid driver's license.
• Strong oral and written communication in the local dialect.
• Willing to travel extensively and familiar with the area of operations.
• Fresh graduates are welcome to apply.

Responsibilities

• Achieve the collection targets for the NPL portfolio.
• Perform collections activities including redemption, posting of payments, restructuring, billings, condonation, field visits, and SMS sends.
• Analyze accounts to evaluate clients' ability to pay.
• Compute potential loan restructurings.
• Prepare and submit all required reports on time.
• Check documents for completeness, timeliness and accuracy.
• Provide excellent customer service to all clients.

Skills

Communication skills

Driving skills (motorcycle)

Willingness to travel

Local dialect proficiency

Education

Bachelor's degree

Job description

About the role

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Key responsibilities

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them

• Performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out

• Performs account analysis and evaluates client's capability to pay

• Computes for the possible restructuring of loans

• Accomplishes all assigned necessary reports and submits in a timely manner

• Checks all assigned documents to ensure its completeness, timeliness and accuracy

• Responsible for performing excellent customer service to all clients according to the established standards

About you

• Bachelor's degree graduate

• Experience in loans and collection is an advantage

• Driving skills is a must (motorcycle), with driver's license

• Good oral and written communication skills with proficiency in the local dialect

• Willing to travel extensively and highly familiar with the area of operations

• Fresh graduates are welcome to apply