Branch Collections Associate (Santiago)

City Savings Bank; Philippines; On-site; PHP 240,000 - 340,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate to monitor on-time billing and collections for the branch loan portfolio, including monitoring non-performing loans and taking actions to reduce them. The role involves field visits, restructuring, and ensuring accuracy in documentation while upholding customer service standards.

The candidate should have a Bachelor's degree, with driving a motorcycle and local dialect proficiency, and be willing to travel extensively within operations.

Qualifications

• Bachelor's degree holder; fresh grads welcome.
• Experience in loans and collections is an advantage.
• Must have motorcycle driver's license and able to drive.
• Strong oral and written communication in local dialect.
• Willing to travel extensively within the area of operations.

Responsibilities

• Achieve collection targets and KPIs for the NPL portfolio.
• Perform collections activities: redemption, posting payments, restructuring, billings, condonation, field visits, SMS.
• Analyze accounts and assess client's ability to pay.
• Compute potential loan restructurings.
• Prepare and submit required reports on time.
• Verify documents for completeness, timeliness, accuracy.
• Provide excellent customer service per standards.

Skills

Collections experience

Communication

Travel readiness

Driving (Motorcycle)

Customer service

Education

Bachelor's degree

Job description

About the role

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Key responsibilities

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them


• Performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out


• Performs account analysis and evaluates client's capability to pay


• Computes for the possible restructuring of loans


• Accomplishes all assigned necessary reports and submits in a timely manner


• Checks all assigned documents to ensure its completeness, timeliness and accuracy


• Responsible for performing excellent customer service to all clients according to the established standards

About you

• Bachelor's degree graduate


• Experience in loans and collection is an advantage


• Driving skills is a must (motorcycle), with driver's license


• Good oral and written communication skills with proficiency in the local dialect


• Willing to travel extensively and highly familiar with the area of operations


• Fresh graduates are welcome to apply