Branch Banking Services Associate

RCBC; Bacolod; On-site; PHP 201,000 - 268,000; Full time

Job summary

RCBC's Business Center in the Philippines is looking for a dedicated teller to provide competent, timely, and accurate over-the-counter services while ensuring compliance with BSP/AMLA and internal policies.

You will support the Service Manager by delivering fast, error-free processing, handle customer queries, and be willing to rotate across branches as needed, with overtime when required.

Qualifications

• Graduate of 4 or more year course; business or service industry degree advantageous.
• Ideally 1 year experience in Branch Operations; Fresh graduates welcome.
• Willing to render overtime as needed.
• Willing to rotate/cross-post to other branches in compliance with the bank's control and service requirements.
• Acts with sense of urgency and service oriented.

Responsibilities

• Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
• Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.

Skills

Customer service

Sense of urgency

Service orientation

Flexibility

Education

Bachelor's degree or higher

Job description

RCBC's Business Center in the Philippines is looking for a dedicated teller to provide competent, timely, and accurate over-the-counter services while ensuring compliance with BSP/AMLA and internal policies.

You will support the Service Manager by delivering fast, error-free processing, handle customer queries, and be willing to rotate across branches as needed, with overtime when required.