Customer-Centric Banking Service Specialist

RCBC; Calapan; On-site; PHP 180,000 - 260,000; Full time

Job summary

RCBC in the Philippines is seeking a dedicated team member to provide competent, timely over-the-counter services at the Business Center, ensuring compliance with BSP/AMLA regulations and internal policies.

The successful candidate will support business objectives through excellent customer service and efficient handling of transactions, while maintaining accuracy in administrative tasks and adherence to bank procedures.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.

Responsibilities

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

Job description

RCBC in the Philippines is seeking a dedicated team member to provide competent, timely over-the-counter services at the Business Center, ensuring compliance with BSP/AMLA regulations and internal policies.

The successful candidate will support business objectives through excellent customer service and efficient handling of transactions, while maintaining accuracy in administrative tasks and adherence to bank procedures.