Banking Service Associate — Client Experience & Compliance

RCBC; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

RCBC is seeking a Customer Service Associate to provide over-the-counter services in the Business Center, ensuring accuracy and timely processing of transactions.

The role emphasizes compliance with BSP/AMLA regulations, risk awareness, and delivering excellent customer service to clients while supporting branch objectives across designated locations in Katipunan, Visayas Ave, Diliman, Anonas, Timog Ave, Aurora Blvd.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent, and time‑mangement oriented.

Responsibilities

• Ensure efficiency in line with the Business Center's service standards (e.g., wait time, turnaround time, accuracy).
• Support process improvements and technology implementations in branch systems and comply with bank policies.
• Engage with clients to provide excellent customer service and experience; perform administrative tasks with a systematic approach.

Skills

Customer service

Regulatory compliance

Attention to detail

Empathy

Education

4-year degree

Job description

RCBC is seeking a Customer Service Associate to provide over-the-counter services in the Business Center, ensuring accuracy and timely processing of transactions.

The role emphasizes compliance with BSP/AMLA regulations, risk awareness, and delivering excellent customer service to clients while supporting branch objectives across designated locations in Katipunan, Visayas Ave, Diliman, Anonas, Timog Ave, Aurora Blvd.