Branch Banking Advisor: Customer Growth & Service

Security Bank Corporation

Bulacan

On-site

PHP 180,000 - 300,000

Full time

3 days ago

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Job summary

Security Bank Corporation in the Philippines seeks a Customer Advisor to handle in-house selling, cross-selling of bank products and services, and managing of account portfolio to achieve sales targets. You will open peso/dollar CASA accounts and placements, roll-over/renewal, termination, and payment of matured placements for all SBC products.

You ensure on-time and accurate service delivery in compliance with our service standards, while building strong customer relationships with superb

Qualifications

Graduate of any Bachelor's Degree course.
With at least 1-year of branch banking experience preferably handling new account transactions.
Must have good interpersonal skills, negotiation skills, and a strong customer service orientation.
Has an in-depth understanding of the regulatory, quality control, and risk management framework.

Responsibilities

Identifies customer's needs, maintains and nurtures relationships through marketing calls, cross-selling bank products and services.
Assists walk-in customers by serving and advising them on bank products to meet their needs.
Manages/attends to customers’ complaints to ensure resolution and client satisfaction.
Processes over-the-counter transactions and requests to ensure service delivery within bank standards.
Acts as a primary co-custodian to the Main Vault Door and Cash Safe and conducts end-of-day cash verification per policy.