Product Training Specialist

Equicom Services Inc.; Makati; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading BPO company in Metro Manila is seeking a Product Trainer Assistant responsible for delivering training to new hires and existing employees. The successful candidate must have excellent communication skills and experience in training within the BPO sector. You will prepare training reports, supervise trainees, and manage training materials while ensuring compliance with quality standards. This role requires strong organization and leadership skills, along with initiating refresher sessions to maintain knowledge across the teams.

Qualifications

• At least one year of experience in product training within a Business Process Outsourcing environment.
• Proven experience in curriculum development.
• Demonstrated coaching and mentorship skills.
• Solid understanding of the quality feedback process.

Responsibilities

• Deliver training and instruction to engage newly hired employees.
• Prepare comprehensive training reports for assigned campaigns.
• Supervise trainees and manage their progress.
• Facilitate ongoing refresher training sessions.

Skills

Excellent written and verbal communication skills in English

Intermediate proficiency in Microsoft Office Suite

Strong leadership skills

Exceptional organizational and time-management skills

Proficient in creating reports

Strong presentation and facilitation skills

Job description

A leading BPO company in Metro Manila is seeking a Product Trainer Assistant responsible for delivering training to new hires and existing employees. The successful candidate must have excellent communication skills and experience in training within the BPO sector. You will prepare training reports, supervise trainees, and manage training materials while ensuring compliance with quality standards. This role requires strong organization and leadership skills, along with initiating refresher sessions to maintain knowledge across the teams.