BPO Sales Trainer - Upsell & Coaching (Night Shift, Onsite)

Concentrix; Quezon City; On-site; PHP 420,000 - 640,000; Full time

Job summary

Concentrix in Metro Manila is seeking a Sales Trainer to deliver new hire and ongoing training programs, aimed at boosting sales performance through coaching and curriculum development.

The role focuses on upselling/cross-selling training, onboarding support, and collaboration with Operations and Quality to align training with business goals. Night shift and onsite work at Bridgetowne are required.

Qualifications

• 3+ years of experience as a trainer in a BPO setting.
• Experience in upselling and cross-selling.
• Product trainer experience preferred.
• Technical background preferred.
• B2B experience preferred.
• Hands-on experience in a sales-related role.
• Experience leading learning sessions or coaching others.
• Strong sales acumen and facilitation skills.
• Night shift availability.
• Onsite work at Bridgetowne, Philippines.

Responsibilities

• Deliver new hire and ongoing sales training programs.
• Support onboarding and continuous development for sales teams.
• Ensure training sessions are clear, engaging, and practical.
• Develop and enhance curriculum and training materials.
• Create and update training content to support learning needs.
• Improve materials based on performance gaps and feedback.
• Support performance improvement initiatives through coaching and skill development.
• Coach team members to strengthen sales skills and confidence.
• Help improve performance through targeted development plans.
• Partner with Operations and Quality teams to drive performance outcomes.
• Work with internal teams to align training with business goals.
• Support consistent quality and performance standards.

Skills

BPO trainer

Upselling

Product training

Tech background

B2B experience

Sales coaching

Facilitation

Night shift

Onsite Bridgetowne

Hands-on sales

Job description

Concentrix in Metro Manila is seeking a Sales Trainer to deliver new hire and ongoing training programs, aimed at boosting sales performance through coaching and curriculum development.

The role focuses on upselling/cross-selling training, onboarding support, and collaboration with Operations and Quality to align training with business goals. Night shift and onsite work at Bridgetowne are required.