Onsite BPO Training Specialist

Afni, Inc.; Santa Rosa; On-site; PHP 260,000 - 360,000; Full time

Job summary

Afni, Inc. is seeking an on-site Training Instructor in Laguna to deliver engaging instruction for current and newly hired staff at SM City Sta. Rosa.

The role focuses on creating a welcoming learning environment and ensuring learners reach their maximum potential through practical training. The ideal candidate has at least 1 year of BPO training experience, strong communication skills, and the ability to work graveyard or shifting schedules while using MS Office and Tableau to support

Qualifications

• Minimum 1 year of similar experience in a BPO training role.
• On-site work requirement at SM City Sta. Rosa.
• Able to work graveyard or shifting schedule.
• Excellent verbal and written communication to assess training needs.

Responsibilities

• Deliver training and instruction to engage existing and newly hired employees.
• Promote knowledge transfer and application of skills through effective facilitation.
• Provide feedback and coaching to enhance performance.
• Mentor apprentice instructors and coordinate training activities.
• Assess learner performance using appropriate evaluation models and tools.
• Create an environment that fosters trust, learning, and performance.

Skills

Communication skills

Adaptability

Time management

Training delivery

Tools

MS Office

Tableau

Job description

Afni, Inc. is seeking an on-site Training Instructor in Laguna to deliver engaging instruction for current and newly hired staff at SM City Sta. Rosa.

The role focuses on creating a welcoming learning environment and ensuring learners reach their maximum potential through practical training. The ideal candidate has at least 1 year of BPO training experience, strong communication skills, and the ability to work graveyard or shifting schedules while using MS Office and Tableau to support